Palms Vets–Hermit Park & Bayside Clinics
Your Local Vets in Townsville
Love Your Pet, We Do the Rest
Vaccinations, parasite control, and wellness checks
Tailored care for each pet’s unique needs
Modern equipment for accurate diagnosEs and treatment
Tailored Treatments for Your Beloved Pets
Searching for trusted vets in Townville? Palms Vets is dedicated to providing high-quality veterinary care for dogs, cats, exotic animals, and wildlife. Our friendly, dedicated team offers everything from routine health checks and vaccinations to surgery, chronic disease management, and emergency care. We understand that every pet is unique, which is why we tailor our treatments to their specific needs, ensuring they receive the best possible care.
We use modern equipment and advanced diagnostic systems to assess and treat a wide range of conditions, from dental and eye health to complex medical issues. Whether your pet needs preventative care, nutritional advice, or urgent medical attention, we are here to support their health and well-being. Our compassionate approach means we not only treat animals but also provide guidance and reassurance for pet owners.
For appointments or enquiries, please contact our Hermit Park clinic on (07) 4779 5222 or our Bayside clinic on (07) 4772 1513.
Why Choose Our Townsville Vets?
Choosing the right vets in Townsville is essential for your pet’s health and well-being. At Palms Vets, we provide expert care, modern treatments, and a compassionate approach to ensure your pet gets the best possible support. Here are five reasons to trust us with your pet’s health:
- Comprehensive Veterinary Services: From routine check-ups and vaccinations to surgery and chronic disease management, we offer a full range of services under one roof.
- Experienced and Caring Team: Our skilled veterinarians and nurses are passionate about animal care and take the time to provide personalised treatment for every pet.
- Modern Diagnostic Equipment: We use advanced imaging, pathology, and laboratory services to accurately diagnose and treat a wide range of health conditions.
- Support for Wildlife & Rescues: Beyond pets, we care for injured wildlife and assist with rescue work, demonstrating our commitment to the broader animal community.
- Tailored Health Plans: We provide customised treatment and wellness plans to suit your pet’s specific needs, ensuring long-term health and happiness.
Book an appointment today and let our expert team provide the care your pet deserves.
We provide complete veterinary care for dogs, including vaccinations, health checks, surgery, dental care, and chronic disease management. Our team takes a personalised approach to keep your dog healthy, active, and comfortable at every stage of life.
From routine check-ups and vaccinations to dental care and surgery, we offer comprehensive veterinary services for cats. We focus on gentle, stress-free care to keep your cat happy, healthy, and well looked after.
We also provide care for injured wildlife and rescue animals, offering medical treatment and rehabilitation. Our team is committed to helping all animals receive the attention and support they need.
FAQs
Do I need to make an appointment?
Yes. To allow us to schedule adequate time for our veterinarians to examine patients and to minimise waiting times we request clients make an appointment. Our receptionists will do their best to find an appointment time that is suitable for you and urgent cases are always prioritised.
Emergencies are catered for without appointment but we ask if possible that you phone ahead so we can be prepared.
For appointments or enquiries, please contact our Hermit Park clinic on (07) 4779 5222 or our Bayside clinic on (07) 4772 1513.
What are your opening hours?
Hermit Park Veterinary Hospital -Mon-Tue & Thur-Fri 8am to 5.30pm (Wednesdays 8am-6pm). Saturday 8.30am-5pm.
Bayside Veterinary Clinic- Mon-Tue, Thur-Fri 8am to 5.30pm (Wednesdays 8am-6pm). Saturdays 8.30am-11.30am
What if my pet is sick after hours?
Please contact our Hermit Park clinic on (07) 4779 5222 or our Bayside clinic on (07) 4772 1513.
We offer our own after hours service whenever JCU Vet is closed. Please remember out Hermit Park Hospital is open Saturday 8.30am-5pm.
How do I arrange a repeat prescription?
There are strict legislative and ethical considerations that control the dispensation of medications and as such each prescription needs to be reviewed by a veterinarian. To make this a smooth process we ask that you phone the clinic at least 24hrs before you require the medication. If you can’t phone in advance please be aware that there may be an increased waiting time as vets are unable to review prescriptions while in consultations or surgery.
When can I book my pet in for surgery?
Routine and non-urgent surgeries (such as desexings, dentals etc.) are scheduled Monday to Friday. Time is set aside on weekends to perform non-routine, urgent surgeries only. When booking your surgery the receptionist will run through fasting, admission and discharge procedures.
My pet is booked for surgery, what do I need to know?
Please don’t hesitate to phone the clinic if you have any questions specific to you pet’s upcoming surgery. In general, the following advice applies for patients undergoing routine procedures (such as desexing, dentals etc.) and is not meant as a replacement to specific veterinary advice;
Fasting & preparation– Routine surgical patients are to be fasted overnight. This means feeding a normal sized meal before 8pm and then only offering water overnight. On waking please remove the water bowl. A short walk outside is recommended to allow your pet to toilet before coming into the vet surgery but please avoid any strenuous activity as this can promote dehydration
Admission– Patients booked for surgery are to be dropped off between 8am-9am (early admission can be organised with pre-arrangement). Please set aside sufficient time at drop off to complete paperwork and ask any questions you may have. Our staff are happy to call you as soon as your pet is in recovery so please let them know if you would like this.
Discharge- For most routine procedures a day stay at the vet clinic is required and your pet will usually be ready for collection after 3.30pm. In certain situations an overnight stay or appointment with the vet may be made for discharge but this will be discussed with you at or before admission.
Do you offer accounts/ credit?
No. We require payment at the time of consultation (at discharge for hospitalised/ surgical cases). If you anticipate that you will have difficulty affording treatment please discuss this with staff before commencing any treatments. Our staff are more than happy to provide you with estimates of costs and will do their best to offer options within your means. We are able to offer VetPay for those clients who would like an option to pay off a treatment (please phone the clinic for more information).
What are your payments options?
Preferred methods are Eftpos, Cash, Credit Card (Mastercard, Visa).
VetPay, credit card payment over the phone, pre-payment via direct debit.
